Refund policy

At PhenixartworkFrancois, each piece is made by hand carefully.

Our photophores are craft and unique creations, which makes every purchase special.

A) Right of withdrawal

In accordance with the law, you have a period of 14 days from receipt of your order to exercise your law.

B) For this please contact us at the following address: phenixartworkfrancois@yahoo.com.

C) The return costs are borne by the buyer.

The products must be returned to their original state, not used and carefully packed.

D) Non -refundable article

Items damaged by improper use or returned incomplete may not be refunded.

Parts in promotion or from the category "stellar anomalies" (default specified) are neither resumes nor exchanged.

E) Refund

Once the return has been received and checked, the refund will be made via the initial payment method within 7 working days.

F) damaged command

If your order arrives damaged, contact us within 48 hours with a supporting photo.

We will offer you a solution adapted on a case -by -case basis.